Terms And Conditions
Booking Process:
By using Lumivoy Concierge services, you agree to abide by the terms and conditions outlined herein.
All bookings made through Lumivoy Concierge are subject to availability and confirmation by our partners, including hotels, spaces, cars, flights, tours, events, and boats.
User Responsibilities:
Users are responsible for providing accurate and complete information during the booking process.
Users must comply with the terms and conditions set forth by our partners, including but not limited to hotels, car rental agencies, airlines, tour operators, event organizers, and boat charter companies.
Payment:
Payment for bookings made through Lumivoy Concierge is due at the time of reservation unless otherwise specified.
Prices quoted are subject to change based on availability and may include taxes, fees, and surcharges imposed by our partners.
Cancellation and Refunds:
Cancellation policies vary depending on the partner and the type of booking.
Users are responsible for familiarizing themselves with the cancellation policy associated with their booking.
Lumivoy Concierge reserves the right to charge cancellation fees or penalties as determined by our partners.
Liability:
Lumivoy Concierge acts solely as an intermediary between users and our partners.
We are not liable for any loss, damage, injury, or inconvenience arising from the actions or omissions of our partners.
Users are encouraged to review the terms and conditions of our partners regarding liability, insurance coverage, and indemnification.
Privacy Policy:
Lumivoy Concierge is committed to protecting the privacy and confidentiality of our users' personal information.
We collect, use, and disclose personal information in accordance with our Privacy Policy, which can be found on our website.
Governing Law:
These terms and conditions are governed by the laws of [Jurisdiction], without regard to its conflict of laws principles.
Any dispute arising out of or relating to these terms and conditions shall be resolved exclusively in the courts of [Jurisdiction].
Modifications:
Lumivoy Concierge reserves the right to modify these terms and conditions at any time without prior notice.
Users are responsible for reviewing the terms and conditions periodically for any changes or updates.
By using Lumivoy Concierge services, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions. If you do not agree with any part of these terms and conditions, please refrain from using our services.
Privacy policy
This Privacy Policy describes how Lumivoy Concierge ("we," "our," or "us") collects, uses, and discloses your information when you use our booking services for hotels, spaces, cars, flights, tours, events, and boats ("Services").
1. Information We Collect
Personal Information: When you use our Services, we may collect personal information such as your name, email address, phone number, billing address, and payment information.
Booking Information: We collect information related to your bookings, including your travel dates, destination, preferences, and special requests.
Device Information: We automatically collect information about your device, including your IP address, browser type, operating system, and referring website.
Usage Information: We collect information about how you interact with our Services, such as pages visited, features used, and duration of visit.
How We Use Your Information
Provide Services: We use your information to fulfill your bookings, communicate with you, and provide customer support.
Improve Services: We analyze usage data to improve our Services, enhance user experience, and develop new features.
Personalization: We may personalize your experience by providing tailored recommendations and offers based on your preferences and booking history.
Marketing: With your consent, we may send promotional emails and marketing communications about our Services and partners.
Information Sharing
Service Providers: We may share your information with third-party service providers who assist us in providing and improving our Services, such as payment processors, hotels, airlines, and car rental companies.
Legal Compliance: We may disclose your information to comply with applicable laws, regulations, or legal processes, or to protect our rights or property.
Data Retention
We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
Your Choices
Opt-Out: You may opt-out of receiving promotional emails by following the unsubscribe instructions provided in the email.
Access and Update: You may access or update your personal information by contacting us directly.
Security
We take reasonable measures to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.
Children's Privacy
Our Services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information without parental consent, please contact us.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.
Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at [info@lumivoyconcierge.com]
